Quick Return Summary
Need Help Before Returning?
Many issues can be solved quickly without a return.
Our support team can help with:
- Product setup
- Troubleshooting
- Warranty support
- Product recommendations
Start a Return
HearFIT is partnered with Loop Returns for a fast and self-service return experience we call HearFIT Care
Through the Returns Portal, you can:
- Submit return requests
- Request exchanges
- Choose store credit or refund (if applicable)
- Track your return status
- Receive shipping instructions
https://returns.hearfit.ca
Return Eligibility Window
Returns must be requested within:
- 30 days from shipment date, OR
- 15 days from confirmed delivery
Whichever occurs first applies.
Returns requested outside this timeframe may not be accepted.
Return Condition Requirements
To qualify for a return, items must:
- Match the original shipped product
- Include accessories, manuals, and packaging
- Be free from damage or modification
- Have intact serial numbers
- Be securely packaged for transit
Refund & Exchange Options
Depending on product condition, approved returns may qualify for:
- Refund to original payment method
- Store credit
- Product exchange
Non-Refundable Charges
The following costs are non-refundable:
- Original shipping fees
- Duties & tariffs
- Taxes
- Brokerage/import fees
Unopened Products
Products that are:
- Unopened
- Undamaged
- In original packaging
Are eligible for:
- Full refund
- OR
- Exchange
Opened & Used Products
Because many HearFIT products are hygiene-sensitive, special conditions apply.
Non-Returnable Hygiene Products
The following cannot be returned once opened:
- Ear drops
- Ear tips
- Standard earplugs
- Similar hygiene-sensitive items
Other Opened Products
Opened products in acceptable condition may qualify for:
- Store credit equal to product value
- OR
- Refund minus a 20% restocking fee
The restocking fee helps cover:
- Sanitization
- Inspection
- Consumable replacement
- Administrative processing
Final Sale & Non-Returnable Items
The following items cannot be returned:
- Custom-made products
- Special-order items
- Open-box items
- Products marked “Final Sale”
Return Shipping
HearFIT Care Customers
If HearFIT Care was purchased (available in select regions), return shipping may be covered according to program terms.
Standard Returns
If HearFIT Care was not purchased:
- Customers are responsible for return shipping costs
- HearFIT may provide a prepaid label
- Label costs may be deducted from the refund/store credit
International Returns
International customers must ensure returns:
- Are labeled “Return Under Warranty”
- Include the order number
- Do not create duties/taxes payable by HearFIT
Inspection & Return Approval
All returned products are inspected upon arrival.
Returns may be denied if:
- Products are damaged
- Parts/accessories are missing
- Packaging is heavily damaged
- Serial numbers do not match
- Policy conditions are not met
If denied, customers will be notified and responsible for return shipping.
Product Authenticity & Fraud Protection
HearFIT sells genuine products from trusted brands including:
Sony • Sennheiser • Jabra • Phonak • Panasonic • Williams Sound • Clarity
To protect customers and manufacturers, HearFIT may perform:
- Serial number verification
- Product inspection
- Component verification
- Shipment documentation review
Returns may be denied in cases involving:
- Item switching
- Product tampering
- Missing components
- Return abuse
Manufacturer Warranty
Many products include manufacturer warranty coverage provided directly by the brand.
Customers may:
- Contact the manufacturer directly
- OR
- Request assistance from HearFIT support
Warranty approvals remain at the manufacturer’s discretion.
Chargebacks & Payment Disputes
Please contact HearFIT support before filing a chargeback.
If a payment dispute is opened during an active return:
- Return processing may pause
- Documentation may be provided to payment processors
Refund Processing Time
Once approved:
- Customers will receive confirmation
- Refunds are issued to the original payment method
Please allow up to 30 business days for processing depending on your financial institution.
Policy Updates
HearFIT reserves the right to update this policy at any time without prior notice.
The latest version will always appear on the HearFIT website.
Contact Information
Customer Support
Return Address
HearFIT
1155 North Service Road West, Unit 11
Oakville, ON L6M 3E3
Canada
