Hearfit Shipping Policy
This shipping policy ensures clarity and protects both the clients and the company while maintaining fairness and professionalism.
Global Shipping Commitment
At Hearfit, we are dedicated to ensuring equal access to our products for customers worldwide. Our shipping process is designed to be efficient, transparent, and continuously improving.
Processing Time & Shipping Partners
- Most orders are processed within 1–2 business days.
- We partner with leading courier services, including Canada Post, FedEx, UPS, ICS, Purolator, DHL, and others for reliable global shipping.
- Delivery times vary based on location and courier service, ranging from 1 to 15 business days.
Possible Delays
While we strive for timely deliveries, certain factors beyond our control may occasionally cause delays, such as:
- Production delays from manufacturers
- Postal strikes
- Product shortages
- High seasonal demand
- Incomplete or incorrect shipping details
- Lockdowns and other unforeseen circumstances
If a significant delay occurs, we will notify you promptly via your client portal, email or telephone.
Shipping Costs & Options
- Shipping charges are non-refundable.
- Online-calculated shipping costs are determined based on delivery location. The costs include shipping fees only. Additional charges like local taxes and import duties may apply depending on your country.
- Restricted Products: Some items may be restricted by shipping carriers, and we will notify you before processing the order.
- Heavy Shipments: Orders classified as heavy may incur additional shipping charges.
- Expedited Shipping: Available upon request for faster delivery at an additional cost. Please contact us at support@hearfit.ca or via telephone before placing your order for a shipping quote.
- Industry Regulations: Certain products may not qualify for expedited shipping due to regulatory restrictions.
Delivered Duty Paid (DDP) Policy
To better serve our clients in an increasingly dynamic global market, HearFIT has implemented on certain websites a Delivered Duty Paid (DDP) option for select products and regions. This initiative ensures greater flexibility and transparency in international shipping, particularly where import duties and taxes may fluctuate. Hearfit has the right to remove, ammend this service at any time and without any advance notice to the clients, partners or vendors.
For example, customers purchasing the QuietOn 4 Noise Cancelling Earbuds for shipment to the United States now have access to multiple shipping options:
1. U.S. Standard Shipping — Duties and Taxes Unpaid
Rate: USD $22
Delivery Time: 6–15 business days
Under this option, the customer prepaid shipping charges at checkout. However, all duties, tariffs, taxes, and any additional import-related fees are the responsibility of the recipient upon delivery.
2. U.S. Premium Shipping — Duties and Taxes Prepaid
Rate: USD $78.99
Delivery Time: 4–8 business days
This comprehensive option includes all shipping costs, duties, tariffs, taxes, and related fees, providing a fully prepaid and seamless delivery experience.
HearFIT remains committed to identifying and implementing efficient, transparent, and cost-effective logistics solutions to enhance the customer experience.
Please note that shipping charges, duties, tariffs, taxes, and all related fees are non-refundable under all shipping methods.
Why We Don’t Offer Free Standard Shipping
As a medium-sized business, Hearfit does not operate at the scale of larger online retailers. However, we strive to offset shipping charges by keeping product prices highly competitive and offering specialized, high-quality products alongside exceptional customer service.
Special Shipping Instructions
We do our best to accommodate special shipping requests. Contact us at support@hearfit.ca for additional instructions regarding your order.
Shipping Confirmation & Order Tracking
Upon shipment, you will receive an email containing:
- Tracking number(s)
- Shipment date
You can also check your order status by logging into your client portal.
If Your Order Is Delayed
If your order does not arrive by the estimated delivery date, please contact us for assistance.
Shipping Methods & Transit Times
We ship using major carriers, including UPS, FedEx, Purolator, GLS, ICS Courier, and Canada Post for both local and international deliveries.
Freight Shipping for Large Orders
- Large orders may qualify for freight shipping, potentially reducing shipping costs.
- Transit and delivery times for freight shipments may vary.
- If applicable, we will contact you with shipping details before finalizing your payment.
Delivery Time Considerations
Delivery time depends on:
- Product Availability – Each product page provides estimated processing times (e.g., Ships in 3-7 days).
- Shipping Method – Delivery speed depends on the chosen courier service.
Note: Orders placed on weekends or holidays will be processed on the next business day.
Order Delivery & Error Reporting
- Please inspect your order upon delivery and notify us immediately if there are any discrepancies.
- Errors reported within 14 days of delivery will be corrected without question.
- Issues reported after 14 days will be reviewed case by case.
Undeliverable or Incorrect Orders
- Customers are responsible for providing accurate shipping details, including address, phone number, and email.
- Orders delivered to an incorrect address provided by the customer are not the responsibility of Hearfit.
- Undeliverable or refused deliveries may result in additional charges.
Questions & Contact Information
For inquiries, please contact us at:
📧 support@hearfit.ca
📍 Hearfit, 1155 North Service West, Unit 11, Oakville, ON L6M 3E3, Canada
